Unlimited Emergency Call Outs
20 Kilometre Tow At No Charge
Flat Tyre We Will Fit Your Spare Wheel
Locked Out You Are Covered For Up To $77.00 To Gain Entry
Run Out Of Fuel We Will Deliver 5 Litres To Get You Going
Flat Battery We Give You Jump Start
If the vehicle is unable to be quickly mechanically repaired or safely driven due to mechanical failure, the vehicle, including the driver, will be transported to a nominated service center, or owner’s residence. In a situation where the breakdown occurs on a trip or holiday, we would transport the vehicle to the nearest service center. In an afterhours situation, arrangements can be made to store the vehicle and transport when the service cen- ter or repair facility is open.
Free service will commence 48 hours after registration by a participating service center. A 20km Metro & Rural free of charge service for roadside response and breakdown towing applies on a NATIONAL basis, as part of our standard service, with all excess km charged at the recommended industry rates.
Service can be refused, or excess charges may apply in the following situations
Unregistered vehicles, trucks, busses, vehicles used for hire or reward including, but not limited to taxis, limousines, chauffeured vehicles and rental/loan cars. Pre-existing faults, including faults for which recent assistance have already been provided.Vehicles that require specialist or heavy equipment for removal, extraction from multi-storey or underground car parks, are bogged or are not within easy reach of a public road. Vehicles which have been involved in an accident/collision or have sustained damage due to impact, malicious or criminal damage and/or flood damage. Vehicles that are already at a service center or repair facility.
Heavy vehicles, trucks and equipment over 3.5t gross weight. Ferry/barge costs, freight costs, including tolls and sea crossings. Australia Wide Assist will not be liable for increased/additional costs and expenses because of a breakdown in a remote location. Service may be refused for unregistered vehicles and vehicles that are not roadworthy or that have been modi- fied from manufacturers specifications i.e. excessively lowered, modified for racing and 4wd tracks. Repeated/excessive call outs due to driver related faults, vehicle neglect or abuse, as reasonably determined by AWA or its contractor, including faults/ breakdowns caused by a non-authorized repairer.
Australia Wide Assist at its discretion may refuse service or suspend/cancel a driver’s membership if they are deemed abusive, threatening or violent towards Australia Wide Assist staff or its contractors or attempts to receive service by deception. In the event that a driver requests their vehicle be broken into, whether to recover keys/belongings, Australia Wide Assist or its contractors will not accept responsibility or liability for damage that may occur as a result. There may be instances, in remote/rural areas, where a provider is not available to assist with a breakdown or roadside assist request. In these rare instances the driver will be required to arrange their own rescue at their own cost.
This Service Is provided By Your Friendly Auto Repairer Using The Services Of
Australia Wide Assist, U1/58 Beulah Road. Norwood. South Australia. 5067 P: 08 8177 5300